It’s usually best to leave negative comments on your page and respond appropriately. Here’s a quick list of the types of negative reviews worth responding to. Valid complaints need to be addressed. Responding to a positive review is a fantastic way to engage a customer further and build upon brand loyalty. This is not the right way to handle negative comments. May 13, 2020 at 1:47 pm. After a tumultuous 2020, what's on the social media marketing horizon for the next 12 months? Within 48 hours is the absolute latest you should respond. Trolls and constant hate can either ruin your day, or you can … Necessary cookies are absolutely essential for the website to function properly. Respond Quickly. Be candid and open to feedback. These are often some of the most common comments you’ll receive on your posts. Disable ratings and reviews on your Facebook page. And since I’m a girl who needs visuals, I’ve created the following little chart for you! Fortunately, when it comes to dealing with rude people, talking back is an option. How you respond to a dissatisfied customer can influence a future customer's decision to choose your business.‍ 3. 52% of customers expect to hear back from brands within 7 days of giving an online review, particularly one that's negative or critical. Editor’s Note: This article was originally published by Web Marketing Today. The pros of hiding negative comments on your Facebook Page are clear. If you feel the need to add a temporary placeholder response while you wait for Facebook’s determination, add a brief, polite response. Trolling comments typically include inappropriate content, profanity, rants in all caps, or the consistently unfounded bashing of your brand. Feed ads design specifications Stories ads design specifications IX component specifications. How rude! Enter the subject and content of your message. How you respond to a dissatisfied customer can influence a future customer's decision to choose your business.‍ 3. Many, however, will gain respect for your business if you respond to the comment in a … Sign Up. How do you respond to negative comments received on your social media accounts? If the customer has highlighted a problem to which you know the solution, thank the customer for their feedback and explain how you aim to improve service in future. Well, I’m sure every business has encountered at least one of these individuals on social media, leaving negative comments on your tweets, Facebook posts, and Instagram images. Practical Ecommerce® is a Trolls. Ban or block them. In regards to bad reviews in particular, don't go into too much detail or ask any questions. Be POLITE. The review will be checked and removed if found to contradict Facebook rules. In the heat of the moment (and especially when you’re upset about an unfair negative review), it can be tempting to say the wrong thing in a hasty response to negative comments. You really did screw up: Ideally, you’d like to be able to identify and make amends with angry customers before they leave your store/office, however, that doesn’t always happen. (, 72% of consumers say positive reviews make them trust a local business (, When a brand responds to a customer on social media, 65% are more brand loyal and 25% percent are less likely to go somewhere else or post negative things (. Keep reading to learn best practices for responding to negative reviews. Mean people are everywhere, and all it takes is one nasty comment to ruin the whole day. Bonus Tip: Be careful about advertising on Facebook. When two people are replying to one another, only relevant people, such as those who follow the person who replied and the person in the conversation, will see the reply in their timeline. 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