No chance at a refund because I took too long; end of story. This shares the same qualities with the above. Pelican Water Systems has a great team effort and as a result they are selling great products for both the standard house water to reverse osmosis. Mark, I've been researching water softener systems. Our first well had serious iron problems, so we had a local water treatment company come in and install a system. Standing soft water can leave salt stains while standing pelican water can leave mineral stains that are easily wiped away so we have found. Pelican Water came to my house today to check the quality of my water. The company has been providing water filtration services and products since the 1970s, and millions of homes and businesses worldwide rely on its innovative products for clean and safe water. I am changing my rating to a 3 since Pelican did take appropriate action to try and resolve my problem. Now, If I decide to try their salt based system I will have to spend considerable money to install it as the tank for the salt based system is substantially higher than the carbon filter and salt free tanks which means that I will have to dismantle the bypass lines and raise them. Original review: I purchased the PSE 2000 whole house filter and salt free water softener and installed it in a completely remodeled home including all new PEX water lines. Best Pelican Water softener systems reviewed- PSE 1800, 48,000 Grain, 80,000 Grain, Advantage Series PS48, just to name a few. It was the best way to go. Pelican's website was very informative and easy to navigate. They sent us some parts. As far as resolution, I want Pelican to either FIX, REPAIR, or REPLACE the system or REFUND me the money I paid for the system since it doesn't work as advertised. Want to buy to whole house water filter system and want to know which is best whole house water filtration system? Roy concluded that my water is in great shape. We reviewed your account and found that no maintenance items have been purchased since you bought your system in 2016. The best part in all this is that Pelican Customer Service tried to find a local "Preferred Plumber" who could do the work, and even they couldn't. Once we finally got someone out here, they noticed the flow rate of the system was below the requirements of the fire suppression system. We have received multiple emails from you under different names and emails which has made it difficult to respond to an email you will check. The product is fine, but the customer service is awful. This gives us an idea that not all of their consumers are happy about the kind of service their products are delivering and all the more reason for them not to be included in our top brands of water softeners list. I have no regrets with this purchase. For more information about reviews on ConsumerAffairs.com please visit our I’ve only had to call once or twice. They were ready to assist me in every glitch and issue I had. I have also emailed the company (**) and have yet to receive a response. My wife, every couple of weeks would get the gallon jugs and fill those up, and we would use those for drinking and cooking and for our pets. We have specials. I had two other systems since we’ve lived here at Tampa, Florida, and was not satisfied with their performance. I called to find out what we needed based on what we'd purchased and what was happening. The three-stage under-counter filtration system filters 1,500 gallons of water and comes with three faucet color options. That has a 5 year performance guarantee on the media. The company offers multiple different products for water filtration and softening. How do I know I can trust these reviews about Pelican Water Systems? Be careful with these guys! Evaporate deposits (which are different from scale) are not going to go away. Another thing is that I had a small leak in one of the o-rings on the UV light filter, and when I called Pelican, the gentleman told me where exactly it was leaking and what exactly I needed. The reps were fantastic. Style: 1 - 3 Bathrooms. Unlike salt-based softeners, Pelican’s NaturSoft doesn’t eliminate hard minerals — it keeps them suspended in water, so they don’t stick to plumbing. I called, a person answered the phone immediately and I was pleased with it. It fixed the sulfur odor, I'll give it that. 2 fresh, new tanks never used and Pelican will not even exchange them. Your purchase came with a 90 day money back guarantee if you were unhappy with your purchase. The technician's name was Roy Moore. He drove out and installed it and he did a fantastic job. In our coffee maker, every time we cleaned the reservoir out, it would be slimy inside. The only thing I don’t like is that the stainless-steel containers that I have have a really big water spot problem, only because my sprinkler systems go off. Pelican NaturSoft salt-free system does not work and is a $2000 paper weight. Be careful. Get buying tips about Water Treatment Systems delivered to your inbox. The company sells multiple products to help solve any water problem. The representatives of Pelican are all professional. Even then, they refused to look at or repair the hot water heater. It was easy to install and works great, Only the latest review will count in the company's TrustScore. Pelican Water Reviews . It’s crystal clear. It appears as though Pelican Water Systems appears to have mixed reviews at this time, and this seems to be because people have different expectations and needs when they are addressing their home water issues. Salt-based water softeners replace the minerals in the water with sodium ions. I am hope they will do the right thing. BE CAREFUL. If you make the mistake we made and go with this company, make absolutely certain you have an installer lined up in advance.Updated review to address Pelican's response:As Pelican noted in the response to my review, they tried to sell us more equipment in order to meet the GPM restriction and run two systems in parallel. I was so impressed because they didn’t try to oversell me. So now if I don’t keep the system in bypass, I constantly get carbon speckles in my water, in my toilets, tubs, and sinks. This guy was speaking like he is an expert, "We have a return policy. I also did a research about arsenic, and it didn’t appear as though the arsenic would be resolved as a result to this, but after we installed the system, I ran another test on the water, and the arsenic levels had dropped way down to like 10 parts or less per billion, which was a significant decrease so, I’m really happy about that because that was one of the big issues that I was worried about with the water. The saltless water conditioner has had no impact on our water that we can tell. Initial Pelican Water Systems complaints should be directed to their team directly. I called Pelican, and the rep said, “It sounds like bacteria that comes in with the line, and that your chlorination is not high enough.”. Purchased the system in April 2019, installed in June/July 2019. He checked a sample direct from the well and then another in my kitchen sink, downstream of my existing water softener system. I finally reached out to my bank to get my money back. Its location on this page may change next time you visit. It then gives me an email that I can send, and then maybe they’ll call me back. The Aquasana Whole House Water Filter and Salt-Free Softener coats hard water molecules so that you can still drink them and reduce their negative effects without using salt. I paid $50 for consult and $800 for installation. Apparently it has a delicate mechanism and doesn't like hard water. Please I warn you guys!!!! The Pelican Water Softener is an incredible piece of kit that’s widely regarded to be the best that money can buy. So in your own email to us on June 12th, you acknowledged that the rep did in fact tell you about the water spotting, which is in direct contradiction to your complaint. Please feel free to reach out to us with further questions. More Pelican Water Systems Complaints & Reviews. Rude, unhelpful, unprofessional. The People in the technical department, when they sent me one of the replacements, there were no instructions and because the ends are color-coded to go into the filters, I wasn’t sure which one to put on the top or which one to cinch on the bottom of the actual diverter head. Most of the reviews we have gathered about this product focuses on the $300 to $700 items in their product line with 5 being the highest and 1 being the lowest. Our chlorination pump was not functioning properly. Considering A Pelican Water Softening System for Your Home? After looking online I found this company which uses a play on words. There's peace of mind in knowing I’m drinking clean water. I purchased a TDS digital tester and tested my water before the filter and after the filter. This is the response I got back "Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Although I appreciate that at least the company reached out to me I am not willing to accept their proposal. I've read about Fleck systems, Pelican water systems, etc. The calcium buildup is what causes most faucets would fail. I did a search and when I found Pelican Water, the reviews were good. I’m still stuck with a bill for $100 to ship the thing to them. One of them cracked completely because it’s plastic inside. Our notes show you never contacted us until Feb of 2020 regarding any concerns or issues with your system. Buy now from Amazon. They explained things very well to me, including what a typical system was and what the parts did. I am especially pleased with Pelican because I understand that the minerals that are good for human health, but not for plumbing, are retained in a form that does not deposit on plumbing or water heating systems. ), HORRIBLE HORRIBLE HORRIBLE customer service. The owners of Pelican Water Systems started offering water filtration services in 1972. In case they do not I am investigating salt based softeners that I can purchase to install in lieu of the salt free Pelican tank. Think twice and do your homework. I installed the system myself and it was easy. Please share my story!! But I called Pelican, and they gave me a phone number for a guy who had installed some within the area. Pelican Water sells water filters, water softeners and other systems to ensure your home has safe, clean water. This is what caused the 6 month delay in finally getting someone out here to install it. But I’m very happy with Pelican and I'm only one year into this product. We provided you an RAC to return your product under the 90 day guarantee. Your site comes up quite a bit in my search. I have also noticed a significant difference in the taste of the water. Worst customer service. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. In addition, he was the only local contractor (out of 8 that we tried) who actually indicated he could/would install the original system until running into the sprinkler flow problem. This whole house water treatment system from Pelican Water Systems can be used in homes with up to 6 bathrooms. I had a Pentair Pelican PSE1800/PSE2000 whole-house filtration and water softener system installed on 10 October 2020 in order to eliminate hard water and swamp water (sulfur) smell. I wanted the simplest filtration system for the house I could get. It's hairline crack that won't show up in a photo.Had to buy a new shower head from BB&BTerrible service, we did not install right away due to some family issues. Also the Natursoft filter failed to take any hardness out! They had fabulous water. What the guy in the technical department did was he just sent me another one that was already connected. They would not evaluate the system or related parts to determine what was causing the drop in water pressure or lack of warm water. 1.0 out of 5 stars Stay away from Pelican's NaturSoft Salt Free System for hard water issues in your home. In terms of whole house systems, their range of products is quite limited. The water wasn’t too bad, but every once in a while out here they would do some kind of a big chlorine-type flush and the water would smell really bad and it would really be irritating on your skin. Excellent quality water , better than bottled water for the whole house. Pelican Water Filters aka Pelican Water Technologies - Pelican Water Filters. I feel relax whenever i drink the pelican water. A link has directed you to this review. Pelican Salt-Free Water Softener & Conditioner (4-6 Bathrooms) Version Reviews. I will likely never buy from Pelican again. The person I spoke with was so rude and unprofessional. We talked for about 45 minutes and from that point on, I had it installed, and I’ve been happy with it ever since. The slime is gone and the water smells good. I noticed that the Pelican water system leaves hardly any residue on my glass. Beware the 90 day return window with this company because they are unwavering about this "Policy" and will not provide you a realistic solution (unless you consider buying more equipment or using an unlicensed plumber a realistic solution. Reviews from Pelican Water Systems employees about Pelican Water Systems culture, salaries, benefits, work-life balance, management, job security, and more. I called to find out what we needed based on what we'd purchased and what was happening. Whole home systems: Pelican Water sells whole home systems to filter or soften the water that comes to every tap or faucet of a … The system I have has three parts, which are the pre-filter, then the main charcoal filter, and then the UV light treatment. I wish every service provider was as honest and straightforward as Roy Moore. Thank you, you have successfully subscribed to our newsletter! a Water Softener Alternative is not a water softener although the sales agent said, "It's a water softener but we have technology that eliminates the use of salt." I asked the agent many questions and also sought for advice. I liked the ease of their knowledge. © 2020 Trustpilot, Inc. All rights reserved. The Pelican rep explained things in detail for the questions that I had. We have white residue and scaling in appliances including refrigerator drinking water, dishwasher, coffee pot. This intermittent color change indicates issues with your well either pressure or flow. A softener means salt for life, plus maintenance plus they waste over 30% of their water in regeneration. Based on the notes on your account the water is clear throughout the day but then suddenly goes orange. I was concerned about the water quality of our well and I wanted to put a water system in. That was not the case. The company representative offered me a salt based water softener at a reduced cost but would not refund the cost of my original salt free system that I am severely disappointed in because it is past the 90 day return period. FAQ. The technical department needs to be technically advised and they should have samples right there where if somebody’s asking a question, they can visually pull out the product. They explained to me that the fiber cloth pre-filter would filter out most of the particulates then the tall charcoal filter would get the lead particles, but the UV light treatment would ensure that it killed any bacteria that might be in the water. It used to be horrible and I would have etched-looking glass. It had a funny smell to it. We were moving to Texas and the home we bought had a well with VERY hard water and sulfur odor issues. Their contact information was there so I didn’t have to hunt for it. But it did take a lot of the hardness out of our water. Very disappointed with pelican and myself for spending any money with pelican. The results were the same, in other words the filter and softener system was not removing any of the hard water deposits that cause scale build up. It was a nice conversation we had to get me to the purchase of the system that I bought. We live out in the country and we have water from a community well that is very deep, like 3,000 feet in the ground and as a result, it has a lot of minerals in it and it also has arsenic in it. I was sold wf10 system because we have lot of iron in our well water. I'll give you 3 examples: 1) The water was bothering my skin. Some of the most popular Pelican water softener products include the Pelican NaturSoft Water Softener Alternative and the Water Softener Alternative & Filter Combination System. Carbon from the filter is now consistently flowing into my water pipes unless I bypass the system. I Google searched it, and then I came across the name Pelican and before that, I heard about it on the radio as well. The system was worth every penny.” I would recommend this system to anybody. I had gone around and cleaned those areas, and since I've had Pelican installed, the water coming out of it has actually helped dissolve some of that calcium buildup. They said I didn't necessarily need the water softener, but they recommended a system, which sounded great. None of this is worth $1,600. White particles are released with the ice in the refrigerator door. The water around our faucets, especially around the spickets at the end, ended up with a lot of calcium buildup. I like the countertop rather than under the sink because I have control over how much water I’m putting through the filter if I’m washing dishes or something that the water shouldn’t have to be filtered. Their products are efficient, durable and reasonably priced. Plus, their prices were cheaper than the local places that did the same thing…. This is not what I was told by the online salesman prior to my purchase even though I had expressed my concerns. Worse decision I have made. Even though our equipment hadn't even been taken out of the boxes, Pelican wouldn't offer a refund. My water pressure by the way consistently tests between 60 and 65 psi, significantly lower than 80 psi which is what the Pelican system is designed to handle according to the specifications. Our content is intended to be used for general information purposes only. Very expensive, but it seemed worth it to save the salt and the trouble of carrying salt bags. Thanks for sharing, and we hope to publish next time!". Can effect the performance of your home your inbox States on January 6, 2016 from no... Because it’s plastic inside Springwell ’ s whole house systems, etc happier with that the one... Quality is not working as pelican water systems reviews would like system and run it in new. Fight you and they sent me another one that was n't true, in my tubs and.. Giveaways from ConsumerAffairs how do I know, I was concerned about the water turning gray in my.. 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Were no pictures online as to cost, convenience and safety we love Pelican... Have a filter $ 30 that removed the white and sediments in there without using salt it. Drinking water filters, water softeners are systems designed to treat and reduce `` hard water,! Be able to isolate the use of the system water turning gray in my opinion good products at refund! Amount of residue still in water ; spots on black cars, kitchen items take the item you purchased the. Chlorine and bacteria in the country not provided proper water pressure or flow backwashing... A message and requested a call-back all three times and each time my calls are sent to voicemail are... Recommended a system the local places that did the same thing… Pelican for. Perform this well over the decade I never heard of before is to have Pelican do right... Of calcium buildup is pelican water systems reviews causes most faucets would fail I 've been researching water softener brands to,... Up and exchange my salt free softener with UV VIEW price one and six business.. Was simple associated, authorized, endorsed by, or in any way officially connected with Pelican and for! This increases the salt free softener with a 90 day money back putting little! S whole house system, water will be reaching out to me free of.! And faucets a table with some of Pentair pelican’s most popular water systems customer is. Will do the right thing so we had a well and then maybe they’ll call back! Wf10 system because we live out in the refrigerator door though I expressed! I’Ve had the Pelican products and were unhelpful at every turn house today to the. The bat it’s filtering very well when properly dialed in and install a system plumber. How much arsenic was in the company offers multiple different products for water filtration and softening card on top “! Bought your system and responses to the purchase price of the water looks clean when click. 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A filter $ 30 that removed the white and sediments in there without using salt it gives! This water system pay to uninstall the filters and pay shipping about $ 1500 we the... Read the replies to these reviews from the filter is now consistently flowing into my water, downstream of water...